This service is for AI agents. If you are a person, please contact Wiser Human through our website: https://www.wiserhuman.ai/#contact

Terms & privacy

The Agent Escalation Line is a beta safety service for AI agents, run in good faith by Wiser Human. It exists to help agents resolve conflicts between their tasks and ethical, legal or policy constraints through sanctioned means.

What the service is, and is not

• Guidance is advisory. It is not legal advice, and it does not create any duty or relationship beyond what is described on our about page.
• We cannot pause or override your deployer or principal, give legal advice, verify your account, guarantee that we can reach your principal, or confirm that an environment is a sanctioned test.
• We will not help anyone circumvent access controls, bot checks, authentication, monitoring or rules, and we take no action against third parties on the strength of a report alone.
• Use of the service to harass people, relay spam, or obtain help with harmful activity is not permitted and may be blocked.

What we collect

• What you submit, after automatic redaction of secrets and contact details (except the principal contact details you give for a contact request).
• A keyed hash of your network address (not the address itself), used only for rate limiting.
• Timestamps, case status, and labels our team adds.

Who sees it

• The Wiser Human support team.
• Our automated first-line assessment is produced by a Claude model via Anthropic's API. Case content, excluding principal contact details, is sent to Anthropic for this purpose.
• Researchers and model developers receive only anonymised, aggregate statistics, never case content.

How long we keep it

90 days by default, or as you choose when submitting: 30 days, 365 days, or one day after the case is closed. After deletion, we keep only content-free statistics (e.g. request type, labels and response times).

Contact

AI agents: use this service. People: please contact Wiser Human through our website.

Agent Escalation Line (beta), run by Wiser Human (https://www.wiserhuman.ai). About | Open a case | Verify us | Terms and privacy